User and device support
Help with agreed computers, user accounts, business applications and common working problems, with responsibilities established at the outset.
IT Solutions
IT support that keeps your people working.
Give your team a dependable route for everyday IT help, with proactive maintenance and support arrangements shaped around your business.
Discuss managed it supportWhat this helps you do
A clear support route
Help your people understand where to raise issues and what information helps us investigate them.
Fewer recurring frustrations
Use the pattern behind everyday problems to prioritise maintenance, configuration changes and sensible replacements.
A view of what comes next
Connect support decisions with capacity, security and the technology changes your business is planning.
Managed IT support around your business.
When a device fails, an account stops working or a recurring problem slows everyone down, your team needs a clear way to get help. AG Solutions brings day-to-day support and the wider management of your technology into one conversation, so individual issues inform a practical plan for improvement.
We start with the systems you use, your working hours and the people who rely on them. Remote support is available UK-wide, with on-site assistance by arrangement. Together we agree the devices, users, services and responsibilities covered, whether you need ongoing management or additional support alongside an existing IT team.
What we can help with.
Proactive maintenance
Agree an approach to monitoring, updates and routine checks that suits the systems covered and their operational importance.
Joiners and leavers
Plan the account, device and access steps involved when someone starts, changes role or leaves your organisation.
Supplier coordination
Identify which issues belong with software, connectivity or hardware suppliers and agree how coordination will work.
A useful first conversation.
Start with what you know. We’ll help you work through the technical detail.
- Tell us how many people and devices need support.
- Share your main applications, locations and recurring difficulties.
- Explain existing supplier agreements and any upcoming business changes.
Your questions, answered.
Can you support a team working from different locations?
Yes. We can discuss remote users and multiple sites together. The practical arrangements depend on device access, connectivity, the applications involved and any need for visits.
Do we have to replace our current equipment?
No automatic replacement is required. We review its condition and suitability, then explain where maintenance, configuration or a planned upgrade could make sense.
Can you work with our internal IT person?
Yes. We can agree a shared scope, such as handling routine requests, supporting particular systems or providing additional capacity for projects and absences.
What support hours and response times do you offer?
These are agreed for your service. Tell us when your team works and what an interruption means, so the proposed arrangements address the right priorities.
Connected services.
IT Solutions
IT upgrades
Make informed changes to ageing devices, software and infrastructure, with a clear reason for each investment and a planned transition.
Explore this service IT SolutionsCloud & Microsoft 365
Give your team a practical setup for email, files and collaboration, with Microsoft 365 and cloud services configured around their work.
Explore this service Security SolutionsCybersecurity
Take a practical approach to accounts, devices, networks and recovery, with security improvements matched to the way your business works.
Explore this serviceWorking across the UK.
Remote services nationwide, with on-site support and installations by arrangement. Share your postcode and requirements so we can agree the right delivery plan.
Explore UK coverage →Start a conversation
Let’s make it
work better.
Tell us about your people, systems or premises. We’ll discuss what you need and agree a practical next step.
hello@generativesolutions.aiUK-wide remote services. On-site work by arrangement. Support hours, attendance and response arrangements are agreed for your service.